Refund policy

Refund & Return Policy

Tiered Money-Back Guarantee (First-Time Purchases Only)

At Eir Organics, your satisfaction is our top priority. That’s why we offer a risk-free, quantity-based money-back guarantee on first-time purchases:

  • 1 Bottle: 30-Day Money-Back Guarantee
  • 2-Bottle Bundle: 60-Day Money-Back Guarantee
  • 3-Bottle Bundle: 90-Day Money-Back Guarantee

If you’re not satisfied with your first purchase of any Eir Organics product, simply contact us at info@eirorganics.com within the applicable guarantee period from the date of delivery. You must return the product(s) — opened or unopened — in the original packaging. We will inspect the returned item(s) and issue a full refund for reasonable trial use.

Important Notes:

  • Applies only to first-time purchases of a specific product.
  • The guarantee period is based on the total quantity of the same product purchased in a single order.
  • Limited to one refund per product type per customer.
  • For opened products: We reserve the right to issue a partial refund or deny the request if the bottle appears to have been substantially or completely emptied.
  • Shipping, handling, and optional shipping protection fees are non-refundable.
  • If you choose to exchange your product, the money-back guarantee no longer applies.

Refunds for Recurring Subscription Orders Subscription (autoship) orders are not eligible for the tiered money-back guarantee. However, we offer refunds under the following conditions:

  • Unopened items only.
  • Return shipping is the responsibility of the customer.
  • Shipping costs are non-refundable.

To request a refund, email info@eirorganics.com with your order details. Refunds will be processed upon receipt and inspection of the returned product.

Cancellation Policy

  • Order Cancellation Window: … (unchanged — same as before)
  • Cancellation Fee: A $2.00 restocking fee may apply…
  • Non-Cancellable Orders: Orders that have already been shipped cannot be cancelled.

Damaged or Incorrect Items If you receive a damaged, defective, or incorrect product, please contact us immediately at info@eirorganics.com. You do not need to return the damaged item — we’ll send a replacement at no cost.

Exchanges To exchange an item, please return the original item in accordance with our refund policy. Once accepted, you may place a new order for the replacement item.

Shipping Costs

  • Shipping costs are non-refundable.
  • If a return is approved for a multi-unit order, Eir Organics may cover return shipping for unopened items (on first-time purchases only).
  • For all other returns (including subscription orders), return shipping is the customer’s responsibility.

Return Instructions To initiate a return:

  • Email us at info@eirorganics.com with your order number and reason for return.
  • We’ll provide return instructions and (if applicable) a return shipping label.
  • Items must be sent back to the address provided. Products returned without prior authorization may not be accepted.

Christmas Delivery Notice Due to high holiday demand, we cannot guarantee delivery before Christmas for any orders placed after December 1st. Please order early to avoid delays.

Policy Amendments Eir Organics reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website.

Acknowledgment of Policy By placing an order with Eir Organics, you acknowledge and agree to the terms outlined in this Refund & Return Policy.

Contact Information Email: Info@eirorganics.com Address: 1309 Coffeen Ave, Sheridan, WY